365 CriticalCUSTOMERCare™ focuses on the most essential elements of
effective and consistent customer-centricity. It is customized for each mode
of critical care transport.
A leading cause of failure and decreases in flight requests is often poor
and inconsistent customer-centricity and service. Yet, few programs have dedicated, Air
Medical/Critical Care Transport customized, customer service training that
is standardized, habituated, documented and iterated.
Anyone who participates in the process of Air Medical Transport has
critical interactions with customers and needs to understand that poor and
inconsistent customer service can be a root-cause of failure.
365 CriticalCUSTOMERCare™ training and Internet-based
sustainability/accountability software helps to:
Define “High Yield Practices (HYP)” of a customer centric culture;
Comprehend how all aspects of operating must be customer centric;
Define the three critical categories of customers in critical care
delivery;
Apply the four high affinity customer centric principles of The
DIRT ZONE™;
Put the TargetingMatrix ® method into action;
Have a more clarified understanding of how customer centricity
impacts the financial aspects of air medical/critical care transport
programs;
Be more productive and effective on the job and in the community.
