ThinkThroughTools Releases Productivity Tools for Air Medical Transport Arena  

Air Medical Transport programs can effectively advance their programs with new productivity tools

BOARDMAN, OH, September 10, 2007 – After concluding a series of beta trials over the last few months, ThinkThroughTools officially launched its 365 Air Medical™ productivity tools to help Air Medical Transport programs increase their productivity and enhance their programs. 

“These offerings are all focused on enabling air medical professionals to advance the enterprise elements of their operations as these are the primary drivers for maximum system performance and revenue for the future,” explains Rich Obertots, ThinkThroughTools CEO.

The suite of productivity tools include 365 CriticalCUSTOMERCare™, 365 Safety/AMRM™ and 365 AOLS™ (Advanced Outreach Life Support). 

365 CriticalCUSTOMERCare™

The cornerstone of the 365 suite is 365 CriticalCUSTOMERCare™ -- a hybrid, on-site, training course that focuses on the most essential elements of effective and consistent customer service. It is customized for each mode of critical care transport.

“A leading cause of failure and decreases in flight requests is often poor and inconsistent customer service, says Obertots.  “Yet, few programs have dedicated, Air Medical/Critical Care Transport customized, customer service training that is standardized, habituated, documented and iterated. Anyone who participates in the process of Air Medical Transport has critical interactions with customers and needs to understand that poor and inconsistent customer service can be a root-cause of failure.” 

365 Safety/AMRM SYSTEM™

The 365 Safety AMRM SYSTEM™ will provide programs with an Internet/ASP-based standardized Safety and AMRM (Air Medical Resource Management) System that is to be implemented 365 days per year at each shift.   The program covers the essentials of Safety AMRM for Air Medical Transport and is customized for each program’s mission profile.

Through this training, crew members will be more knowledgeable in identifying existing and potential threats and will develop, communicate, and implement plans and actions to avoid or mitigate perceived threats.   

“We take great pride in enabling clients to safely trigger, capture and grow flight requests,” says Obertots.  “We advocate safety and system performance as primary drivers of triggering, capturing and growing flight requests.”

365 AOLS™ (Advanced Outreach Life Support)

The 365 AOLS™ program is driven by individuals with real world experience earning, triggering and growing flight requests.  Its principles were developed by peers in the aircraft benches and outreach trenches who have grown some of the most successful Air Medical Transport systems in the country. 

The value of AOLS has now been increased with the approval of continuing education hours for the full day AOLS course. Six CEUs will be given to each individual who attends AOLS. 

“We are proud to be able to add value by providing something that the majority of clinicians are required to have,” says Obertots. 

ABOUT THINKTHROUGHTOOLS

ThinkThroughTools is a professional services firm that provides performance-centric services for leading Air Medical Transport providers. Their primary focus is designing, implementing, managing and improving Outreach and Marketing infrastructure and efforts that safely trigger, capture and grow flight requests.